What credit cards do you accept?
We accept Visa, MasterCard, American Express, Discover, Diners Club, and JCB with payment processing provided by Stripe. For USD we bank with Silicon Valley Bank in California and National Australia Bank for AUD.
Do I have to enter my credit card to sign up?
No, you will only need to enter your name and email address to start your trial. If you decide to continue on a paid plan after the trial period, you will need to enter your payment details.
Can I change plan later?
Yes! If your needs change, you can upgrade or downgrade at any time. Unused time is credited towards a new plan if you change plan.
How long am I locked in?
You're not. You can switch plans at any time, unused time in your current billing period will be credited to our account for your new plan selection. You can also cancel your subscription at any time. For refund queries, please see our terms of service.
Is a recipient of a file counted as a user?
No. And even better, recipients don’t need to create a Digital Pigeon account to access your files.
What is a ‘user’?
Users are authenticated members of your account. For example, this would include an employee or coworker. Each user can use their own email address to log into a shared account to send, share and receive files.
What’s included in my trial?
Your 14-day free trial gives you the ability to try all Digital Pigeon has to offer. This includes custom branded themes, user management, receiving files and usage of the Amazon content delivery network. This means you don’t need to select a plan now!
Your trial has a 50GB download limit. And it does not include optimized route file delivery or access to the Amazon CloudFront CDN feature. Please contact us if you wish to test these features in your trial.
What happens after the trial period?
You will still be able to access your account once your trial period has expired. However, until a plan is selected and payment is made you will not be able to send files and users will be restricted from downloading files.
Should you decide not to take any action and after a reasonable grace period, your files will be removed from our servers.